Privacy Policy
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CentraPoint Group Limited
Company Registration Number: SC870998
Registered Address: 58 Bowton Road, Kinross, KY13 8EH
Email: hello@centrapoint.co.uk
Phone: 03301 332 630
CentraPoint Group Limited operates as a multi-trade dispatch and coordination service, arranging independent subcontractors to attend customer properties for repairs, installations, maintenance, and inspections.
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1. Who We Are
CentraPoint Group Limited is the data controller responsible for your personal data. We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
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2. Personal Data We Collect
We may collect and process the following categories of personal data:
Customers
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Name, address, postcode
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Phone number and email address
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Property access information
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Job details and descriptions
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Photos or videos relating to a job
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Payment confirmation details
Subcontractors
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Name, address, and contact details
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Identification documents
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Qualifications and certifications
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Insurance information
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Bank details
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Availability and work records
Website & Communications
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IP address
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Browser and device information
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Cookies and analytics data
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WhatsApp, SMS, or email correspondence
Operational Data
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Job logs and attendance times
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Notes, invoices, and service records
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Before and after photographs
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3. How We Use Your Data
We use personal data to:
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Process bookings and deliver our services
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Allocate and coordinate subcontractors
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Communicate with customers and subcontractors
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Process payments and manage accounts
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Meet legal, regulatory, and insurance obligations
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Improve website performance, security, and reliability
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4. Lawful Basis for Processing
We process personal data under one or more of the following lawful bases:
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Contractual necessity
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Legitimate interests
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Legal obligation
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Consent (where required, including for marketing communications)
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5. Data Sharing
We may share personal data with:
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Subcontractors (job-related information only)
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Service providers (payment processing, cloud storage, communications systems)
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Insurers, professional advisers, or regulators
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HMRC or legal authorities where required by law
We do not sell personal data to third parties.
6. Data Retention
We retain personal data for the following periods:
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Job and payment records: 6 years
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Customer communications: 1–3 years
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Photos and videos: 12–36 months
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Subcontractor records: for the duration of engagement
Data is securely deleted when no longer required.
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7. International Data Transfers
Where personal data is stored or processed outside the UK, we ensure appropriate safeguards are in place, including Standard Contractual Clauses or reliance on adequacy regulations.
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8. Your Rights
Under UK GDPR, you have the right to:
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Access your personal data
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Request correction or deletion
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Restrict or object to processing
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Request data portability
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Withdraw consent for marketing communications
Requests can be made by emailing hello@centrapoint.co.uk.
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9. Data Security
We use appropriate technical and organisational measures to protect personal data, including:
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Encryption and secure storage
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Restricted access controls
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Confidentiality obligations for subcontractors and service providers
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10. Cookies
Our website uses cookies for essential functionality, analytics, and security. You can control or disable cookies through your browser settings. Further details are provided in our Cookie Policy.
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11. Children’s Data
We do not knowingly collect personal data from children under the age of 18, except where necessary to carry out a household job booking requested by an adult.
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12. Policy Updates
We may update this Privacy Policy from time to time. The most recent version will always be available on our website.
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13. Contact Us
For privacy or data protection enquiries, please contact:
Email: hello@centrapoint.co.uk
Phone: 03301 332 630
Address: 58 Bowton Road, Kinross, KY13 8EH